jag9 Terms & Conditions

Last Updated: January 2026

These terms and conditions ("Terms") apply to all users of the jag9 platform and all of its services. When you create an account on jag9, log in, or use the service in any way, you are automatically considered to have agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our service.

jag9 reserves the right to amend these Terms at any time without prior notice. Changes take effect as soon as they are published on this page, so you are advised to visit this page regularly.

Important: The jag9 platform is for individuals aged 21 and above only. No one under the age of 21 may create an account or use the service on this platform.

Definitions & Interpretation

The meanings of the following terms used in these Terms are explained below:

"Platform"

The jag9 website, mobile version, and all associated services and features are collectively referred to as the "Platform".

"User" or "Member"

Any person who has registered on jag9 or is using any part of the platform will be considered a "User" or "Member".

"Account"

A registered user's personal profile, which holds their balance, transaction history and benefits.

"Bonus"

Any promotional reward, cashback or additional funds provided by jag9, which may be used subject to meeting specific conditions.

"Service"

All gaming, sports betting, casino and related digital entertainment services available on the jag9 platform.

"Wagering" (wagering requirement)

The requirement to complete a specified amount of betting before withdrawing winnings derived from a bonus is referred to as a "Wagering Requirement".

Account Registration & Eligibility

To create an account on jag9 and use the service, a user must meet the following conditions:

The applicant must be 21 years of age or older.
Each person may create only one account. If the same person holds more than one account, both accounts will be closed.
All information provided at registration — name, mobile number, email — must be accurate and genuine.
Users must keep their account password and login details secure. Allowing anyone else to use your account is prohibited.
jag9 may request an identity document or other supporting documents to verify an account at any time.
If an account is registered with incomplete or false information, jag9 reserves the right to suspend or close that account immediately.
Accounts may not be opened in the name of a corporate entity or organisation.

Note: jag9 may verify a user's age or identity at any time. Withdrawal requests may be temporarily held until verification is complete.

Deposit & Withdrawal Policy

jag9 processes financial transactions through Bangladesh's most widely used mobile financial services. The full policy is described below:

Deposit

Minimum deposit: ৳200
Accepted methods: bKash, Nagad, Rocket
Deposits are generally credited to the account instantly.
Please make sure to provide the correct reference number when making a deposit.

Withdrawal

Minimum withdrawal: ৳800
Standard processing time: 10–45 minutes
Withdrawals will be sent only to the registered mobile number.
Identity verification may be required before the first withdrawal.

About Payment Methods

bKash — a mobile financial service backed by BRAC Bank.
Nagad — a digital financial service of Bangladesh Post Office.
Rocket — the mobile banking service of Dutch-Bangla Bank.

The minimum deposit and withdrawal limits are the same across all methods — ৳200 and ৳800 respectively.

jag9 may request additional verification or place a hold on transactions that appear unusual or suspicious.

Bonus & Promotion Policy

jag9 offers various types of bonuses and promotional offers for members. The following terms must be followed when using these offers:

Welcome Bonus

A 150% bonus on the first deposit, up to a maximum of ৳8,000.
Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
Example: Deposit ৳12,000 and receive the maximum bonus of ৳8,000, giving a total balance of ৳20,000.
Wagering requirement: 15 times the bonus amount (on the bonus only, not on deposit + bonus).

Example: ৳1,500 bonus × 15 = a total of ৳22,500 must be wagered before withdrawing bonus winnings.

General Bonus Terms

Each bonus offer has its own validity period and conditions, which are stated on the offer page.
Irregular or coordinated betting strategies aimed at fulfilling bonus requirements are prohibited.
Bonuses may not be transferred from one account to another.
jag9 reserves the right to modify or cancel any bonus offer without prior notice.
In cases of bonus abuse, jag9 may forfeit the bonus and any associated winnings.
Cashback is provided through the VIP programme — weekly cashback of up to 0.3%, 0.6%, 0.9% and 1.2% is available at the Bronze, Silver, Gold and Platinum tiers respectively.

Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair and safe environment on the jag9 platform:

Fraud & Deception

Operating an account using a false identity or fabricated information.
Creating multiple accounts to claim bonus benefits.
Completing transactions using another person's payment method.

Cheating & Software Misuse

Playing using bots, automated software or artificial intelligence.
Any attempt to alter game outcomes or interfere with the system.
Deliberately exploiting platform vulnerabilities or bugs.

Money Laundering & Illegal Activities

Using funds from illegal sources on the platform.
Any attempt to use jag9 as a vehicle for money laundering.

Abuse & Harassment

Disrespectful behaviour toward other users or jag9 staff.
Spreading spam, advertisements or irrelevant content on the platform.

If a user is found to be involved in any of the prohibited activities listed above, jag9 is entitled to immediately close the relevant account, forfeit the balance, and take legal action if necessary.

Intellectual Property & Content Rights

jag9 Intellectual Property

The logo, design, graphics, software code, content and all related materials of the jag9 platform are the exclusive property of jag9 and are protected by intellectual property law. Users do not have the right to reproduce, distribute, modify or use these materials for commercial purposes without jag9's written permission.

Third-Party Content

The jag9 platform includes games and services from various third-party software providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming and NetEnt. This content is subject to the respective providers' own terms and intellectual property rights.

Limitation of Liability

jag9 accepts no liability for the following:

Loss arising from game sessions or transactions disrupted by internet disconnection, server errors or technical failures.
Issues caused by the user's own device or software.
Any loss resulting from the user's negligence or breach of these Terms.
Issues arising from faults on the part of third-party software or service providers.
Service disruption caused by unforeseen circumstances such as natural disasters, cyber attacks or government restrictions.

The jag9 platform provides its service on an "as is" basis. In the event of a technical issue, jag9 will endeavour to resolve it, but no guarantee of uninterrupted service can be given.

Privacy & Data Protection

Data Collection & Use

jag9 collects personal information from users — including name, mobile number, transaction details and platform usage history. This information is used solely for the purposes of providing the service, verifying identity, preventing fraud and improving the platform.

SSL Encryption & Security

The jag9 platform uses SSL encryption technology to keep user data and financial transactions secure. We follow internationally recognised security protocols.

Sharing Data with Third Parties

jag9 does not sell or share users' personal information with any third party. However, information may be provided to the relevant authorities upon request where required by law. For more details, please read our Privacy Policy page.

Account Closure & Suspension

Closure at the User's Request

A user may close their account at any time. To do so, log in via jag9 Login and contact the support team, or send an email to [email protected]. You are advised to withdraw any remaining balance before closing your account.

Closure or Suspension by jag9

In cases of Terms violations, evidence of fraud, operation of multiple accounts or suspicious activity, jag9 reserves the right to suspend or permanently close any account without prior notice.

As part of responsible gaming, users may take a temporary break from their account or set a voluntary self-exclusion period. For more details, visit our Responsible Gaming page.

Dispute Resolution

How to Submit a Complaint

If you have a dispute or complaint, you are advised to contact jag9's support team first. A complaint can be submitted with full details via 24/7 live chat or by emailing [email protected]. jag9 is committed to resolving issues as quickly and fairly as possible.

Final Decision

The decision of jag9's management will be considered final, unless there is clear evidence that the decision was in error. In any dispute regarding game outcomes, the game provider's server logs will be accepted as the definitive evidence.

Miscellaneous Provisions

Language Precedence

These Terms have been prepared in Bengali. If any discrepancy arises in a translation, the Bengali version will be considered authoritative.

Partial Invalidity

If any part of these terms and conditions is found to be unenforceable for any reason, the remaining parts will remain fully in effect.

Entire Agreement

These terms and conditions, the privacy policy, and other relevant documents together form the entire agreement between the user and jag9, and replace all previous oral or written understandings.

Contact

For any questions or comments about these terms and conditions, please contact our support team: 24/7 live chat or [email protected].