jag9's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how jag9 collects, uses, and protects your data.
This Privacy Policy ("Policy") applies to users ("you", "user") of the jag9 platform ("we", "us") and its website jag9.bar ("Site"). This Policy describes how we collect, store, use, disclose, and protect your personal information.
By using our Site, you consent to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our Site. This Policy may be updated from time to time; we will make reasonable efforts to notify you of significant changes.
jag9 provides services only to individuals aged 21 or older. We do not intentionally collect personal information from minors.
We collect information in two main ways — what you actively provide to us and what is automatically collected while you use the Site.
Information You Provide Directly
- Name, email address, and mobile number
- Date of birth (for age verification)
- Identification details provided during account creation
- Payment information required for financial transactions (bKash, Nagad, Rocket numbers)
- Information shared when contacting customer support
- Documents uploaded for identity verification (where applicable)
Automatically Collected Information
- IP address and device information
- Browser type, operating system, and language settings
- Date, time, and duration of visits to the Site
- List of pages visited and navigation paths
- Data collected via cookies and similar tracking technologies
- Gaming activity logs (bet amounts, outcomes, session details)
jag9 uses collected information for specific, legitimate, and transparent purposes. Each purpose is clearly outlined below.
Essential Cookies
These cookies are essential for the basic functionality of the Site. They are used to maintain login sessions, keep security measures active, and remember your preferences. Without these cookies, some parts of the Site will not work properly.
Analytics Cookies
Analytics cookies are used to understand how users interact with the Site. Information about which pages are visited most and where issues occur helps us improve the Site experience.
Cookie Controls
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the Site. For browser-specific settings, refer to your browser's help page.
jag9 does not sell your personal information to third parties. Information may only be shared in the limited circumstances described below:
- Service Providers: Information may be shared with trusted service providers for specific functions such as payment processing (bKash, Nagad, Rocket), technical support, and customer service management. These providers operate under strict confidentiality agreements.
- Legal Requirements: Information may be disclosed in response to court orders, legal proceedings, or lawful requests from government authorities.
- Corporate Restructuring: In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such circumstances.
- Security & Fraud Prevention: Information may be shared when needed to assist in investigating illegal activity, fraud, or threats to the security of the Site.
- Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive the minimum information necessary to ensure the security and fairness of their games.
jag9 has implemented industry-standard technical and organisational measures to protect your information.
SSL Encryption
All data transmissions on the Site are encrypted using SSL/TLS technology, which protects information from interception.
Secure Servers
Your information is stored on servers with advanced security measures, and unauthorised access is strictly controlled.
Access Controls
Only authorised personnel may access personal information, and their activities are regularly monitored.
Regular Reviews
Security protocols and data protection measures are regularly reviewed and updated to maintain the highest level of protection.
Security Limitations
While we make every effort to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore ask that you keep your password confidential, use familiar devices, and notify our support team immediately if you notice any suspicious activity.
jag9 retains your personal information only for as long as necessary. Retention periods are determined based on the following:
- Active Accounts: Necessary information is retained for as long as your account remains active.
- Financial Transaction Records: Transaction information is retained for a defined period to meet legal and regulatory requirements.
- After Account Closure: Even after your account is closed, certain information may be retained for a reasonable period to fulfil legal obligations, resolve disputes, or prevent fraud.
- Customer Support Records: Communication logs are retained with a view to improving service quality and the possibility of dispute resolution.
Once the necessary retention period has ended, your information will be securely deleted or anonymised.
jag9 respects your rights regarding your data. Your main rights are detailed below.
Right to Access
You may find out at any time what information we hold about you. Upon request, we will provide you with a copy of the stored information.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will do so within a reasonable timeframe.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, it is our responsibility to retain information required to fulfil legal obligations.
Right to Restrict Processing
In certain circumstances you may object to or request restriction of the processing of your information. We will evaluate your request appropriately.
Right to Data Portability
You may request your personal information in a structured, commonly used format so that it can be transferred to another service if needed.
How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team via live chat or email. We will process your request after appropriate verification.
jag9 is an adults-only platform and is strictly operated for individuals aged 21 or older. We do not knowingly collect information from any minor.
If we become aware that information from a minor has been collected, steps will be taken to delete it immediately and the associated account will be closed. We urge parents and family members to contact us immediately if they believe a minor is using our Site.
To learn more about responsible gaming, please visit our Responsible Gaming page.
jag9 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- A notice will be displayed on the Site's main page
- Update information may be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
Continuing to use the site after any changes will be considered as your consent to the updated policy. We therefore request that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding your data rights related to this privacy policy, please contact us. Our support team is ready to assist in both Bengali and English.
For more information, please also visit our Terms & Conditions and Responsible Gaming pages. Your privacy at jag9 is our highest priority.